To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: All returned packages must be sent with a tracking number.
Ikon Sweden cannot be held responsible for any returned packages. Packages can be sent without tracking at your own risk.
You can always contact us for any return question at email@example.com
Damages and issues
We’re pretty strict with our quality control, but occasionally something might go wrong. If your product is faulty, or we sent you an incorrect order by mistake, contact us immediately, so that we can evaluate the issue and make it right or initiate a Full refund (Shipping included*)
*If you are eligible, we’ll email a prepaid returns slip to you.
For Exchanges or Refunds:
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact us as we would love to help you.
There are a few things to note:
- All items must be returned in original condition and in the original packaging.
- The return shipping isn't covered.
- The refunds will be free of charge and will always include the product/s amount of the item/s you are returning, the shipping amount will be deducted from the refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The processing time of refund is 2-3 days and it can take upto 5-7 working days for the payment to reflect in your account after the refund has been initiated.